Customer Service
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Defective Items[top]
Please notify us of any defects within 30 days of delivery of your items. After that, please contact the manufacturer directly for information on what warranty may apply. We can provide additional assistance in working with the manufacturer to get your problem resolved. Kids N Cribs will follow the manufacturers recommendation when dealing with any product defects.
Damaged Items[top]
Please notify us immediately of any damage to items during the trip from our home to yours. We will send you a shipping label within a day to have them damaged item returned to us. Once we receive confirmation that the damaged item has shipped to us, we will send out a replacement item to you at no charge.
Price Match Guarantee[top]
We at Kids N Cribs always try to offer our customers the best prices possible. In the event that you find a competitor with a lower price, we reserve the right to match the price.
Kids N Cribs will verify the following prior to any price match:
* Items must be exact and be in brand new condition. Returned items for sale, open-box specials, etc will not be accepted.
* Items to be matched must be in stock and available for purchase at the time of price verification.
* Additional charges such as handling, shipping, oversize, and any others hidden charges will be added to the price being matched.
We reserve the right to alter this policy at any time. Price Match Gurantee only good on new purchases.
Special Orders [top]
Bedding, Personalized Items, and other Items marked as being shipped directly from the manufacturer are considered special orders and not returnable. Since these items are not stocked and ordered especially for you, we cannot allow them to be returned for any reason. Damaged or Defective Special Orders will still be handled as outlined above.
Refusal of Delivery [top]
If an order is refused, the customer will be responsible for the shipping costs back to Kids N Cribs and any other charges that occur during the delivery process. Any shipping costs paid by the customer are non refundable.
Returns [top]
Purchases are covered with a 30 Day Money Back Guarantee
To make a return at Kids N Cribs, please follow these steps:
1. Email info@kids-n-cribs.com with the following:
(1) Your first & last name
(2) Your original order number
(3) Item number or product name
(4) Reason for Return.
2. Properly package up your item(s) for safe shipping. For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. kids-n-cribs.com is not responsible for lost or damaged returns.
3. Please allow us up to 10 business days once we have received your return to process and issue your refund. All refunds will be for the purchase price of the product only. Shipping charges and other surcharges will only be refunded if your product arrives damaged due to shipping or is defective.
Shipping [top]
Please Note: Due to their size, FREE SHIPPING DOES NOT apply to oversize items such as Cribs and Dressers unless marked.
Please see our Furniture Delivery Policy for more details.
Kids N Cribs offers FREE SHIPPING on standard orders over $150 (excludes furniture unless otherwise noted).
Standard Orders under $150 will be charged shipping based on the following table:
| Order Total | Shipping Charge |
|---|---|
| < $25 | $6.95 |
| < $50 | $8.95 |
| < $150 | $10.95 |
Standard shipments will be sent via FEDEX Ground Service. Expedited shipping is available, but at additional costs.
Furniture Delivery Policy
Due to the size and weight of many of the cribs, dressers,and other case pieces that we offer, they cannot be shipped via traditional FEDEX Ground Service. We work with over 100 nationwide freight carriers to offer our customers very competitive freight quotes. Please inquire about the additional costs when requesting a freight quote.
Please contact us at info@kids-n-cribs.com or call us at 1-877-605-8332 for a customized quote.
Please be advised that we inspect all packages prior to them leaving our warehouse. Customers are responsible for thoroughly inspecting packages when they arrive for any external damage that was incurred during transport. All Damages, must be noted to delivery men at time of drop off. Customer must notify us within 7 days of delivery of any damages or defects. Please note, all furniture shipments are delivered to the home, but not brought inside. Inside delivery can be arranged but is an additional charge.
See below for Standard Shipment Package transit times:
Most orders are processed and ship within 24hrs of ordering, but please allow up to 2 days to completely process and ship. Please feel free to contact us if you have any questions about your order.
We ship to locations in the contiguous U.S. We are unable to ship to Hawaii, Alaska, Puerto Rico, APO or FPO addresses. We will cancel orders that have shipping addresses outside the contiguous U.S.
Please provide a street address for shipping purposes, FEDEX will not ship to PO Boxes.
We cannot be held responsible for shipping delays which are out of our control. These include weather delays, natural disasters, etc.
| We accept credit card purchases with your Visa, Master Card, American Express & Discover. All transactions are done through an encrypted, secure connection (SSL) with Authorize.net to ensure that your credit card information is safe at all times. |
Cancellation Policy [top]
In the event that you would like to cancel your order, please contact our customer service department immediately at info@kids-n-cribs.com. If your order is still in processing and hasn't shipped, we'll promptly cancel the order and fully refund your credit card. You may still cancel the order after it has been shipped, but any shipping charges paid at time of purchase will be deducted from the refund amount. Orders offered with Free Shipping will have the actual shipping charge deducted from the refund amount. Special Orders must be canceled prior to shipping from the manufacturer. Special Orders cannot be canceled once they have shipped.
Warranty [top]
Kids N Cribs is an authorized retailer for all products offered on our site. Therefore, all products are covered by the complete manufacturer warranty. Please consult your product documentation for the warranty details and requirements.
Your Privacy and Our Safe Shopping Guarantee [top]
