Quality Baby & Kids Furniture since 1982
Two Bay Area Locations!
Call Us Today! (925) 778-2229
Brentwood - (925) 778-2229

Dublin - (925) 479-9599

Return Policy

Purchases are covered with a 30 Day Money Back Guarantee

 

  • Please open and inspect all items upon receipt. Any damages must be reported within 7 days.
     
  • Please enclose a copy of the original invoice stating the reason for return.
     
  • Returned products MUST be in new and unused condition and in their original box with all the documentation, parts and accessories to ensure full credit. "New and Unused" means saleable condition, not used, not dirty and not washed. We cannot issue refunds for an item with any indications that it has been used. All refunds & exchanges are subject to the final approval of our Customer Service Department.
     
  • Return shipping is at the customer's expense. SHIPPING FEES WILL NOT be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. Kids N Cribs is not responsible for the loss of or damage to any returned merchandise.
     
  • Furniture and other special order items will have a restocking fee deducted from the refund or credit. All items being returned must have a RAN on the mailing label.
     
  • Returns must be made within 30 days of order. Any returns after 30 days are subject to manager approval and if approved, will be granted store credit only.
     
  • Items returned that were offered with Free Shipping, will have the actual shipping charges deducted from the refund amount. This is in addition to the regular return policy.  Shipping charges ARE NOT refundable.
  •  
  • For health and hygiene reasons, mattresses/pads, etc. cannot be returned once opened.
     
  • Items such as bedding which are special orders directly from the manufacturer are not returnable.
     
  • Car Seats returned without the warranty card are charged an additional $7.00.
  •  



    To make a return at Kids N Cribs, please follow these steps:

    1. Obtain a Return Authorization Number (RAN) by emailing: info@kids-n-cribs.com with the following:

    (1) Your first & last name
    (2) Your original order number
    (3) Item number or product name
    (4) Reason for Return.

    2. Properly package up your item(s) for safe shipping. For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Kids N Cribs is not responsible for lost or damaged returns.

    3. Please allow us up to 10 business days once we have received your return to process and issue your refund. All refunds will be for the purchase price of the product only. Shipping charges and other surcharges will only be refunded if your product arrives damaged due to shipping or is defective.