HEADING_CONTACT_US_POPUP_TITLE

HEADING_CONTACT_US_POPUP_SUBTITLE

Customer Service

Defective Items

Please notify us of any defects within 30 days of delivery of your items. After that, please contact the manufacturer directly for information on what warranty may apply. We can provide additional assistance in working with the manufacturer to get your problem resolved. Kids N Cribs will follow the manufacturers recommendation when dealing with any product defects.

Damaged Items

Please notify us immediately of any damage to items during the trip from our home to yours. Do NOT contact the shipping service ( UPS, FEDEX, or Freight Carrier ) in regards to the damage. Kids N Cribs will handle all damage claims in order to seamlessly resolve the situation. Failure to follow this process will result in a longer turnaround time on replacement items and possible denial of the damage claim.

Price Match Guarantee

We at Kids N Cribs always try to offer our customers the best prices possible. In the event that you find a competitor with a lower price, we reserve the right to match the price. We reserve the right to alter this policy at any time. Price Match Gurantee only good on new purchases.

    Kids N Cribs will verify the following prior to any price match ...
  • Items must be exact and be in brand new condition. Returned items for sale, open-box specials, etc will not be accepted.
  • Items to be matched must be in stock and available for purchase at the time of price verification.
  • Additional charges such as handling, shipping, oversize, and any others hidden charges will be added to the price being matched.

Fabrics & Finishes Policy

We strive to provide all information accurately and with minimal variations pertaining to color, grain pattern or proportions. Due to graphic limitations pertaining to media format or display settings, finishes and options may be slightly different than how they are displayed online. Please consider ordering wood/fabric samples, requesting more accurate hi-res imagery or visiting one our locations to see an actual representation of these products.
Finishes can look different depending on the room and lighting so it's important to make sure the product and finishes meet your design expectations. Please contact one of our design consulants prior to placing an order so we can help you make the right decision for your room.

Special Orders

Bedding, Personalized Items, and other Items marked as being shipped directly from the manufacturer are considered special orders and not returnable. Since these items are not stocked and ordered especially for you, we cannot allow them to be returned for any reason. Damaged or Defective Special Orders will still be handled as outlined above.

Refusal of Delivery

If an order is refused, the customer will be responsible for the shipping costs back to Kids N Cribs and any other charges that occur during the delivery process. Any shipping costs paid by the customer are non refundable.

Payment

We accept credit card purchases with your Visa, Master Card, American Express & Discover. All transactions are done through an encrypted, secure connection (SSL) with PayPal to ensure that your credit card information is safe at all times.

Cancellation Policy

In the event that you would like to cancel your order, please contact our customer service department immediately at info@kids-n-cribs.com. If your order is still in processing and hasn't shipped, we'll promptly cancel the order and fully refund your credit card. You may still cancel the order after it has been shipped, but any shipping charges paid at time of purchase will be deducted from the refund amount. Orders offered with Free Shipping will have the actual shipping charge deducted from the refund amount. Special Orders must be canceled prior to shipping from the manufacturer. Special Orders cannot be canceled once they have shipped.

Warranty

Kids N Cribs is an authorized retailer for all products offered on our site. Therefore, all products are covered by the complete manufacturer warranty. Please consult your product documentation for the warranty details and requirements.

Your Privacy and Our Safe Shopping Guarantee

We store NO credit card information. All credit card transactions are done over an encrypted 128 Secure SSL Connection. We use Authorize.net for all our processing services. They are a trusted industry standard when it comes to secure online transactions. We also will not sell or supply any of your address information to 3rd parties. All address information is for our internal order tracking. Please contact us if there are any questions regarding our privacy policy.